This service agreement is a document for an NDIS Participant and their service provider to agree on what support will be provided, the cost of those supports, how and where the supports will be delivered, the responsibilities of both the participant and the service provider, and how to change or end the service agreement.

This service agreement is made for the purpose of providing supports under the Participant's National Disability Insurance Scheme (NDIS) plan. The Parties agree that this service agreement is made in the context of the NDIS which is a scheme that aims to:

• Support the independence and social and economic participation of people with disability and

• Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports

Please note that Optimum Movement do not require a copy of the participants entire plan. 

It is a requirement that the participants NDIS plan dates, NDIS number, as well as the identified participant goals are supplied. This is to ensure therapy goals align with NDIS goals and so the therapist can prepare for the review by reassessing and writing a report if required. We do not need to see how much funding you received.

 Please chat to your therapist if you have any further concerns.

Optimum Movement agrees to provide the participant with a schedule of supports which will be planned for in the first session and a copy given to you for your reference. 

Services can be provided in clinic, home, school or via telehealth.

The supports and their prices will be set out but is based on the NDIS price guide. Individual therapeutic supports, non face to face support (indirect clinical time for reports and liaison) and travel will be billed at $193.99 per/hr. Allied health assistant rates vary between $55 - $80 dependent on whether the assistant is working alone or with a therapist. Group prices vary but will be at a maximum of $90.00 per hour.   

All prices are GST inclusive (if applicable) and include the cost of providing the supports.

Additional expenses (i.e. things that are not included as part of a Participant’s NDIS supports) are the responsibility of Participant and are not included in the cost of the supports. Examples include entrance fees, event tickets, meals, etc.

The Provider agrees to:

• review the provision of supports at least 6 monthly with the Participant

• once agreed, provide supports that meet the Participant’s needs at the Participant’s preferred times

• communicate openly and honestly in a timely manner

• treat the Participant with courtesy and respect

• consult the Participant on decisions about how supports are provided

• give the Participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant)

• listen to the Participant’s feedback and resolve problems quickly

• give the Participant a minimum of 24 hours’ notice if the Provider must change a scheduled appointment to provide supports

• Less than 24 hours notice may occur when cancelling an appointment if the therapist is unwell. 

• give the Participant the required notice if the Provider needs to end the Service Agreement (see ‘ Ending this Service Agreement’ below for more information)

• protect the Participant’s privacy and confidential information

• provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law; keep accurate records on the supports provided to the Participant, and

• issue regular invoices and statements of the supports delivered to the Participant.

Participant agrees to:

• inform the Provider about how they wish the supports to be delivered to meet the Participant’s needs

• treat the Provider with courtesy andrespect 

• talk to the Provider if the Participant has any concerns about the supports being provided

• give the Provider a minimum of 48 hours’ notice if the Participant cannot make a scheduled appointment; and if the notice is not provided by then, the Provider’s cancellation policy will apply

• give the Provider the required notice if the Participant needs to end the Service Agreement (see ‘ Ending this Service Agreement’ below for more information), and

• let the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan or the Participant stops being a participant in the NDIS.
  

Optimum Movement will seek payment for their provision of supports in one or more of the following ways depending on how the participant has chosen to manage their NDIS package.

AND / OR

AND / OR

If funding amounts have been exhausted in the plan, it is the participant’s responsibility to pay for any outstanding amounts with Optimum Movement.

Changes to this Service Agreement

If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, signed, and dated by the Parties.

Ending this Service Agreement

Should either Party wish to end this Service Agreement they must give 1 month notice. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.

Feedback, complaints and disputes

If the Participant or their nominee wishes to give the Provider feedback, the Participant can talk to Fiona Canny (Director) on (07) 3821 3399 or via email at accounts@optimummovement.com

If the Participant is not happy with the provision of supports and wishes to make a complaint, the Participant can talk to Fiona Canny (Director) on (07) 3821 3399.

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.

Goods and services tax (GST)

For the purposes of GST legislation, the Parties confirm that:

• a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant’s NDIS plan currently in effect under section 37 of the NDIS Act;

• the Participant’s NDIS plan is expected to remain in effect during the period the supports are provided; and

• the Participant / Participant’s representative will immediately notify the Provider if the Participant’s NDIS Plan is replaced by a new plan or the Participant stops being a participant in the NDIS.

Cancellation Policy

Participants are requested to give at least 48 hours to cancel or change a single appointment at Optimum Movement. A weeks’ notice is required to change scheduled appointment times, groups or an intensive therapy block. Failure to provide notice within 48 hours before an appointment will incur a fee of 100% of the consultation fee. This is payable by NDIS.

Failure to attend multiple appointments may result in future appointments being cancelled and ceasing of the service agreement.

- If funds from existing plan have been exhausted prior to the end date of participants NDIS plan, the next 2 appointments can be cancelled. If funds are not available or particpant isn't able to pay for future bookings by the next schedule appointment, all exsiting bookings will be canceled. 

Travel Agreement

If a participant has requested mobile visits as part of the schedule of support, the time spent travelling is billable under the NDIS.
Charges applied depend on where you live. Where possible Optimum Movement try to minimise travel costs by clustering several mobile visits together but this is often difficult.

The most providers can charge one way in a MM1-MM3 areas (metropolitan areas) is 30 minutes one way.  A return travel charge can only be applied if the provider is returning back to their place of work.

The most providers can charge one way in a MM4-MM6 areas (remote and very remote) is 60 minutes one way. A return travel charge can only be applied if the provider is returning back to their place of work.

The parties agree to the terms and conditions of this Service Agreement:

Representative of Optimum Movement's Full Name and position:

Optimum Movement Pty Ltd    ABN: 74 65911 6803
PO Box 762, Cleveland Qld 4163

Clinic Locations - Cleveland, Varsity Lakes, Minyama

p:   (07) 3821 3399      e:   admin@optimummovement.com      w:   www.optimummovement.com.au