This service agreement is a document for an NDIS Participant and their service provider to agree on what support will be provided, the cost of those supports, how and where the supports will be delivered, the responsibilities of both the Participant and the service provider, and how to change or end the service agreement.

This service agreement is made for the purpose of providing therapy services under the Participant's National Disability Insurance Scheme (NDIS) plan. It outlines the supports to be provided, how and when they will be delivered, and the responsibilities of both parties. It is also ensures compliance with NDIS requirements for service delivery, billing, and doucmentation.

The Parties agree that this service agreement is made in the context of the NDIS which is a scheme that aims to:

• Support the independence and social and economic participation of people with disability; and

• Enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports

Please note that Optimum Movement do not require a copy of the Participant's entire plan.

It is a requirement that the Participant's NDIS plan dates, NDIS number, funding periods, budget allocations as well as the Participant's identified goals are supplied.

• This is to ensure the risk of overspending, and avoiding having to pay out of pocket for supports you have used.

• This ensures therapy goals align with NDIS goals and so the therapist can prepare for the review by reassessing and writing a report required.

Please speak to your therapist if you have any further concerns.

Supports to be Provided

Optimum Movement agrees to provide the following supports as part of the Participant's NDIS plan:

• Occupational Therapy and / or Physiotherapy services and / or Allied Health Assistant services.

• Functional Capacity assessments

• Therapy planning, implementation, and review

• Direct therapy (Clinic, home, community, or telehealth)

• Indirect therapy (Clinical notes, planning, liasion, and preparation)

• Travel as required and agreed (see Travel terms below)

Optimum Movement agrees to provide the Participant with a schedule of supports which will be planned for with you and a copy given to you for your reference. 

Schedule of Supports

A separate Schedule of Supports will be provided, outlining:

• The types of supports

• Frequency of service delivery

• Agreed rates

• The total budget allocated under this agreement

Services can be provided in clinic, home, school, community or via telehealth.

The supports and their prices will be set out, but are based on the NDIS price guide.  

For Plan Managed & NDIA managed clients, OT rates for individual therapeutic supports & non face to face support (indirect clinical time for reports and liaison) will be billed at $193.99 per/hr.

For Plan Managed & NDIA managed clients, Physiotherapy rates for individual therapeutic supports & non face to face support (indirect clinical time for reports and liaison) will be billed at $183.99 per/hr

For Plan Managed and NDIA managed clients, Allied health assistant rates will be billed at Level 1 at $56.16 & Level 2 $86.79, based on whether the assistant is working alone or with a therapist. 

Non-labour travel cost at $1 per kilometre travelled at the NDIS approved rate. 

Group prices vary but will be billed at a minimum of $90.00 per hour. 

All prices are GST inclusive (if applicable) and include the cost of providing the supports.

Prices and Charges

• Supports are charged at rates outlined in the current NDIS Price Guide, not exceeding the stated limits.

• Travel services will be billed in 10 minute increments for 50% of the therapy fee for NDIA & Plan Managed clients at the NDIS PAPL rate.

• Charges apply for both direct and indirect therapy time (e.g. writing reports, liaising with other providers, preparing resources).

• For mobile sessions, additional charges apply for planning time, travel time, and kilometres, as outlined above and documented in a separate Travel Agreement. 

Additional expenses (i.e. things that are not included as part of a Participant’s NDIS supports) are the responsibility of the Participant and are not included in the cost of the supports. Examples include entrance fees, event tickets, meals, etc.

The Provider agrees to:

• Deliver services in line with the NDIS Practice Standards

• Work collaboratively with the participant to achieve their goals

• Review the provision of supports at least every 6 months with the participant.

• (Once agreed upon) provide supports that meet the participant’s needs at the participant’s preferred times.

• Communicate openly and honestly in a timely manner.

• Treat the participant with courtesy and respect.

• Consult the participant on decisions about how supports are provided.

• Give the participant information about managing any complaints or disagreements and details of the provider’s cancellation policy (if relevant).

• Listen to the participant’s feedback and resolve problems quickly.

• Give the participant a minimum of 24 hours’ notice if the Provider must change a scheduled appointment to provide supports (less than 24 hours notice may occur when cancelling an appointment if the therapist is unwell).

• Give the participant the required 1 month's notice if the Provider needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information).

• Protect the participant’s privacy and confidential information.

• Provide supports in a manner consistent with all relevant laws, including the National Disability Insurance Scheme Act 2013 and rules, and the Australian Consumer Law.

• Keep accurate records on the supports provided to the participant.

• Issue regular invoices and statements of the supports delivered to the participant.

The Participant agrees to:

• Inform the Provider of how they wish the supports to be delivered to meet the participant’s needs.

• Treat the Provider with courtesy and respect.

• Talk to the Provider if the Participant has any concerns about the supports being provided.

• Give the Provider a minimum of 48 hours’ notice if the participant cannot make a scheduled appointment. If the notice is not provided by then, the Provider’s cancellation policy will apply, in accordance with NDIS guidelines. Repeated cancellations may lead to a review of service delivery and this agreement.
  

• Provide accurate and timely information regarding the Participants NDIS Plan, information for billing and documentation.
  

• Provide a copy of your plan, or key details of the Participant's plan that may affect services or funding, including,

            - NDIS plan dates

            - Stated supports

            - Funding periods – E.g. 3-month funding periods in plan

            - Budget allocations or limits

• Notify the therapists of any changes to the Participant's NDIS plan as soon as possible.  If changes occur, your provider will update the participants affected service agreement that aligns with the changes that have occurred to your NDIS plan.

• Letting the Provider know immediately if the Participant’s NDIS plan is suspended or replaced by a new NDIS plan, or if the Participant stops being a participant in the NDIS.

• Provide a safe space for home-based services

• Give the Provider the required 1 month's noticeif the Participant needs to end the Service Agreement (see ‘Ending this Service Agreement’ below for more information).
  

Optimum Movement will seek payment for their provision of supports in one or more of the following ways depending on how the participant has chosen to manage their NDIS package.

AND / OR

AND / OR

If funding amounts have been exhausted in the plan, it is the Participant’s responsibility to pay for any outstanding amounts with Optimum Movement.

Changes to this Service Agreement

If changes to the supports or their delivery are required, the Parties agree to discuss and review this Service Agreement. The Parties agree that any changes to this Service Agreement will be in writing, and will be signed and dated by the Parties.

Ending this Service Agreement

Should either Party wish to end this Service Agreement they must give 1 month notice. If either Party seriously breaches this Service Agreement the requirement of notice will be waived.

Feedback, complaints and disputes

If the Participant or their nominee wishes to give the Provider feedback, the Participant can talk to Fiona Canny (Director) on (07) 3821 3399 or via email at hr@optimummovement.com

If the Participant is not satisfied with the provision of supports and wishes to make a complaint, the Participant can talk to Fiona Canny (Director) on (07) 3821 3399.

If the Participant is not satisfied or does not want to talk to this person, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.

Goods and services tax (GST)

For the purposes of GST legislation, the Parties confirm that:

• a supply of supports under this Service Agreement is a supply of one or more of the reasonable and necessary supports specified in the statement included, under subsection 33(2) of the National Disability Insurance Scheme Act 2013 (NDIS Act), in the Participant’s NDIS plan currently in effect under section 37 of the NDIS Act;

• the Participant’s NDIS plan is expected to remain in effect during the period the supports are provided; and

• the Participant / Participant’s representative will immediately notify the Provider if the Participant’s NDIS Plan is replaced by a new plan or the Participant stops being a participant in the NDIS.

Cancellation Policy

Participants are required to give at least 48 hours' notice to cancel or change a single appointment at Optimum Movement. A weeks’ notice is required to change scheduled appointment times for attendance at groups or an intensive therapy block. Failure to provide at least 48 hours' notice prior to an appointment will incur a fee of 100% of the consultation fee. This is payable by NDIS.

Failure to attend multiple appointments may result in future appointments being cancelled and ceasing of the service agreement.

If funds from the existing plan have been exhausted prior to the end date of the Participant's NDIS plan, the next 2 appointments can be cancelled. If funds are not available or the Participant isn't able to pay for future bookings by the time of the next scheduled appointment, all existing bookings will be cancelled.

Travel Agreement

If a Participant has requested mobile visits as part of the schedule of support, the provider’s travel time & provider travel non-labour costs is billable under the NDIS in accordance to NDIS guidelines.

Charges are applied depending on your location. Where possible, Optimum Movement tries to minimise travel costs by clustering several mobile visits together, but this is often difficult.

The most providers can charge one way in MM1-MM3 areas (metropolitan areas) is 30 minutes one way. A return travel charge can only be applied if the Provider is returning to their place of work.

The most providers can charge one way in MM4-MM5 areas (regional areas) is 60 minutes one way. A return travel charge can only be applied if the Provider is returning to their place of work.

Provider travel non-labour costs  - Provider travel non labour costs will be billed at $1.00 per kilometre for travel to and return from the location. It is billed under the item code 15_799_0118_1_3.

Provider travel non-labour costs is associated with the running costs of vehicles, road tolls, parking fees including mileage rate paid to providers.  

A separate travel agreement needs to be completed. 

For participants who are Plan Managed or NDIA managed, travel rates will be billed at 50% of the therapist's rate.

The Parties agree to the terms and conditions of this Service Agreement:

Representative of Optimum Movement's Full Name and position:

Optimum Movement Pty Ltd    ABN: 74 65911 6803
PO Box 762, Cleveland Qld 4163

Clinic Locations - Cleveland, Minyama, Varsity Lakes

p:  (07) 3821 3399     e:  admin@optimummovement.com     w:  www.optimummovement.com.au